1. PERSONALIA

• Age: 30
• Education: unfinished High school, no diploma
• Work experience : 10 years
• Civil status: single
• Dependent people/children: None

2. EMPLOYER PROFILE

• Sector/Industry: Customer Service
• Amount of employees: 30
• Multinational? Yes

3. CONTRACT & CONDITIONS

• Current job title: Customer Service Agent (Multimedia, Car industry)
• Seniority: in my rank: 2yrs
• Official hours/week : 38 Real hours/week
• Average real hours/week incl. overtime: 30 depending the period
• Shiftwork or 9 to 5 (flexible?): 8h30 to 5h00
• On-call duty: 5/7
• Vacation days/year: 22 days

4. SALARY

• Gross salary/month: 2900e
• Average net salary/month (incl. net fees): 2100e
• Netto compensation: 0
• 13th month (full? partial?): Full
• Meal vouchers: 130e/month
• Ecocheques: 400e/year
• Salary car/bike and/or fuel card: No
• Group insurance (% employer): don’t know the %
• Other insurances: No
• Other benefits (bonuses, stocks options, ... ): Compensation for teleworking 25/month

5. MOBILITY

• City/region of work: Brussels
• Distance home-work (km's/time): 30 minutes
• How do you commute? Personal car
• How is the travel home-work compensated: 25e/month
• Telework days/week: Max 3/weeks

6. OTHER

• How easy can you plan a day off: Easily if it’s planned 1 day in advance
• Is your job stressful? None
• Education possibilities: Limited
• Responsible for personnel (reports): No

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any advice on how to negotiate a better setting at current job, any other jobs condition to my education and experience would be very much welcome, thank you!