Technical after sales / customer service officer

1. PERSONALIA

• Age: 28
• Education: bachelor
• Work experience : 7 years
• Civil status: legally living together
• Dependent people/children: 2 children

2. EMPLOYER PROFILE

• Sector/Industry: automotive
• Amount of employees: +- 50 in europe
• Multinational? Yes

3. CONTRACT & CONDITIONS

• Current job title: customer service officer
• One sentence job desription: technical assistance for dealers in europe, order processing, invoicing spare parts
• Seniority: employee
• Official hours/week : 39 Real hours/week
• Average real hours/week incl. overtime: 39
• Shiftwork or 9 to 5 (flexible?): 8-16u30, possibily to work from homr
• On-call duty: No
• Vacation days/year: 20+6

4. SALARY

• Gross salary/month: 3800
• Net salary/month: 2650
• Netto compensation: 150
• Mobility budget/car/bike/...: phev car + fuel/charge card
• 13th month (full? partial?): Full
• Meal vouchers: €6
• Ecocheques: Yes
• Group insurance (% salary/% employer): 1%
• Other insurances: Yes, hospitalisation only me
• Other benefits (bonuses, stocks options, ... ): laptop + phone

5. MOBILITY

• City/region of work: Kortrijk
• Distance home-work (km's/time): 35mins
• How do you commute? Car
• How is the travel home-work compensated: company car with fuel card
• Telework days/week: 1-2 very flexible

6. OTHER

• How easy can you plan a day off: Easily if it’s planned 3-5 days in advance
• Is your job stressful? no
• Education possibilities: limited
• Responsible for personnel (reports): 0